INFORMATION
We are unable to proceed with account registration because it appears you are not located in the United States.
InnoCaption is only available for deaf and hard of hearing individuals in the United States because we are funded by a government accessibility program.
If you are located in the United States,
click here to contact our support team.
You must be an individual with hearing loss to be eligible to use our service.
If you don’t have a hearing loss and would like to test our service for someone else, click below.
Please read our legal statement below and sign.
Under penalty of perjury I certify that
1.
I have a hearing loss that necessitates use of this captioned telephone service;
2.
I understand that the captioning on this captioned telephone service may be provided by a live communications assistant who listens to the other party on the line and provides the text on the captioned phone;
3.
I understand that the cost of captioning each Internet protocol captioned telephone call is funded through a federal program; and
4.
I will not permit, to the best my ability, persons who have not registered to use Internet protocol captioned telephone service to make captioned telephone calls on my InnoCaption app.
Register for a demo account.
Please provide background information on who you will be testing our service for and for how long. Your account will only be activated after our team reviews your request. Demo account calls are not billed to the FCC.
Provide background information
Let’s verify your cell phone number so you can make captioned calls.
Your cell phone number must be based in the United States. Once you click Continue you will receive an authentication code via text message.
Your account has been put into sleep mode.
Accounts that are inactive for more than one year are put into sleep mode. To reactivate your account, provide the information below and click Continue to receive an text message authentication code on your cell phone.
Once you click Verify, you will receive a 4-digit authentication code via text message
Verification failed. Please input your Last Name and Year of Birth again, or
click here to contact our support team.
Enter the authentication code sent to (123) 456-7890 via text message.
If you don’t receive a code right away, wait 2-3 minutes before trying again. For assistance, contact support@innocaption.com.
Enter your email address.
We will email you a registration confirmation and keep you informed about important updates to our service.
We need to verify your identity per federal laws.
Our captioning service is offered free of charge to individuals with hearing loss because it is paid for by a federal program.
As an FCC-certified provider of relay services, we are required by law to verify your identity using your name, date of birth, last four digits of your social security number and address.
This requirement exists to prevent misuse of this vital accessibility service for the deaf and hard of hearing community.
We know that this information is highly confidential and take strict measures to protect your personal information.
Enter your date of birth.
Your personal information is kept encrypted and strictly confidential.
Enter your name.
This must be your legal name for identity verification purposes.
Enter last 4-digits of your social security number.
Your personal information is kept encrypted and strictly confidential. If you don’t have a SSN, contact support@innocaption.com.
Enter your address.
This is used for identity verification purposes and as your initial emergency address in case you call 911 from the InnoCaption app.
State
Verification is complete!
Create a password for your account.
Password must be at least 6 characters long.
Registration is complete!
Please login to get started.
Your registration is nearly complete, but we have run into an issue in assigning you a new InnoCaption number. Please contact us at support@innocaption.com.
and provide us with your cell phone number so we can complete your registration process.
Thank you for your patience.
Your demo account request has been submitted. You will receive a confirmation email once our team reviews and approves your request.
Thank you.
Your account has been successfully reinstated!
Please login to get started.
Your registration is nearly complete, but we have run into an issue in assigning you a new InnoCaption number. Please contact us at support@innocaption.com.
and provide us with your cell phone number so we can complete your registration process.
Thank you for your patience.