Register

HELP CENTER EMAIL SUPPORT

INFORMATION

We are unable to proceed with account registration because it appears you are not located in the United States. InnoCaption is only available for deaf and hard of hearing individuals in the United States because we are funded by a government accessibility program. If you are located in the United States, click here to contact our support team.

To register we must first verify your US-based cell phone number.

Enter 10-Digit Cell Phone Number

Once you click Verify, you will receive an authentication code via SMS

If you would like to test our service on behalf of someone with hearing loss, please register for a demo account by clicking above

To register for a demo account, please provide us with background information on who you will be testing our service for and for how long. You can then complete the normal registration process, but your account will only be activated after our team reviews your request

Provide background information below

Continue through the normal registration process below, including the self-certification at the end. We will make sure that the certification statement does not apply to this demo account

Enter 10-Digit Cell Phone Number

Once you click Verify, you will receive an authentication code via SMS

Your account has been inactive for more than one year and put into Sleep Mode.

If you would like to reactive your account, please provide the information below for account verification purposes.

Legal Last Name *

Year of Birth *

Once you click Verify, you will receive a 4-digit authentication code via SMS text message

Verification failed. Please input your Last Name and Year of Birth again, or
click here to contact our support team.

Please enter the 4-digit authentication code sent to (123) 456-7890 via SMS text message

Enter 4-Digit Authentication Code

Helpful Tip
If you do not receive a code right away, please wait 2-3 minutes before trying again. If you still have problems authenticating, please contact us for assistance at support@innocaption.com.

Your cell phone number has been verified!
Now we can set up your account and password

Enter Your Email Address

Re-enter Your Email Address

Create Password (at least 6 characters long)

Re-enter Password

Note
We need your email address in order to send you a registration confirmation and to keep you informed about important updates to our service. We will not use your email address to market other products or services to you.

The next steps in the registration process are to provide your personal information (name, date of birth, last 4-digits of your SSN, home address) and self certify that you have a hearing loss

Why do you need my personal information?

Our captioning service is offered free of charge to individuals with hearing loss because it is paid for by a federal program. As an FCC-certified provider of relay services, we are required by law to obtain the following personal information from you to prevent misuse of this vital accessibility service for the deaf and hard of hearing community. We know that this information is highly confidential and we take strict measures to protect your personal information.

Please visit the FCC website here to find out more about Telecommunications Relay Services (TRS)

To see the full list of FCC-certified TRS providers, including InnoCaption, visit the FCC website here

We must collect the following personal information from you to abide by FCC regulations

Legal First Name

Legal Middle Name (if applicable)

Legal Last Name

Suffix (if applicable)

Date of Birth

Last 4-Digits of Your Social Security Number

XXX - XX -

The last piece of information we need from you for FCC compliance is your home address

Street Address

Apartment or Unit Number (if applicable)

City

State

Zip Code

We must verify that the address you entered is valid before you can Submit

Ignore error and use the above address.

I have read and accept the Terms of Use

InnoCaption Privacy Policy

Customer Proprietary Network Information

I certify under penalty of perjury that

I have a hearing loss that necessitates use of captioned telephone service;

I understand that the captioning on this captioned telephone service may be provided by a live communications assistant who listens to the other party on the line and provides the text on the captioned phone;

I understand that the cost of captioning each Internet protocol captioned telephone call is funded through a federal program; and

I will not permit, to the best my ability, persons who have not registered to use Internet protocol captioned telephone service to make captioned telephone calls on my InnoCaption app

Self Certification Signature

Registration is complete! Please login to the InnoCaption app on your phone and refer to the welcome email sent to youremail@address.com for additional information. Your registration is nearly complete, but we have run into an issue in assigning you a new InnoCaption number. Please contact us at support@innocaption.com. and provide us with your cell phone number so we can manually complete the registration process.
Thank you in advance for your patience.

Please download the InnoCaption App from the App Store for iPhones or Google Play Store for Androids.

Your account has been successfully reinstated. Your registration is nearly complete, but we have run into an issue in assigning you a new InnoCaption number. Please contact us at support@innocaption.com. and provide us with your cell phone number so we can manually complete the registration process.
Thank you in advance for your patience.

Please download the InnoCaption App from the App Store for iPhones or Google Play Store for Androids.